Refund policy
At Aurakaai, we take great care in ensuring the quality of our jewellery. Please review our policy carefully before placing an order.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aurakaai.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
- Exchanges are allowed only once per order and subject to availability.
- If a replacement is unavailable, a refund will be initiated.
Non-Returnable Items
- Customized or personalized jewellery
- Earrings and intimate jewellery items
- Products damaged due to misuse, negligence, or improper handling
- Items returned without original packaging or tags
Refunds
- Refunds will be processed only after inspection and approval of the returned product.
- Approved refunds will be credited to the original payment method within 10–12 business days.
- Shipping, handling, and COD charges are non-refundable.
How to Raise a Request
To request a return or exchange, please contact us within the specified time frame with:
- Order ID
- Reason for request
- Clear images or videos of the product
You can reach us at info@aurakaai.com.
Important Note
Any request raised after the return window or without proper proof may not be accepted.